A journey through Colombia, Peru and Bolivia combining culture, gastronomy, nature, adventure and spectacular Andean landscapes. Discover Bogotá and its historic center, the Gold Museum and Monserrate, before exploring the Coffee Region, with an authentic coffee farm experience, the Cocora Valley and the charming town of Salento. In Peru, explore Lima, its historic attractions and a unique Peruvian gastronomy experience, then continue to Cusco, the Sacred Valley, Machu Picchu and Rainbow Mountain. The journey continues to Puno and Lake Titicaca, with visits to the Uros Floating Islands and Taquile Island, before crossing into Bolivia to discover Tiwanaku, La Paz and the spectacular Uyuni Salt Flats, including Incahuasi Island and its giant cacti.
IMPORTANT INFORMATION:
DOCUMENTATION – 60 DAYS IN ADVANCE:To ensure the best available train option and services, it is mandatory to provide the following information at least 60 days before the travel date: Full name, Nationality, Date of birth, Document type and number, Copy of Passport or Identity Card (RG). National Driving License (CNH) is not accepted as a travel document. Passengers must present the same document used for the reservation when entering Machu Picchu.
MACHU PICCHU TICKETS: Tickets are subject to availability at the time of purchase. They will be requested in the following order: Circuit 2 – morning / Circuit 2 – afternoon / Circuit 3 – Royal Route, as an alternative. The requested circuit and time cannot be guaranteed until the tickets are confirmed.
TRAIN TO MACHU PICCHU: All rates include Expedition Train or The Voyager, depending on availability and program operation. Any upgrade to a higher train category is subject to an additional charge and availability.
HOTELS: The hotels indicated are suggested hotels or similar, subject to availability. Hotel reservations and confirmation will be managed 45 days in advance.
DAY 01: CITY OF ORIGIN / BOGOTA
Arrival in Bogotá, the multicultural Colombian capital. Airport assistance and transfer to your hotel.
Accommodation in Bogotá.
Notes: For arrival transfers, the nighttime schedule applies to flights between 7:00 PM and 6:00 AM. The rates shown are for daytime transfers; a surcharge applies for nighttime transfers.
DAY 2 - BOGOTA (City tour with Monserrate)
Breakfast at the hotel.
8:00 AM At the agreed-upon time, we will begin a tour to the historic center of Bogotá, starting with a walking tour of Plaza de Bolívar and the surrounding streets. Along the way, we will see buildings such as the National Capitol, the center of the country's legislative life; the Casa de los Comuneros; the Casa de Nariño , the seat of the Presidency of the Republic; and the Santa Clara Church Museum. We will then visit the Gold Museum, which houses some 34,000 gold artifacts from various pre-Hispanic cultures. The route continues at 2,600 meters above sea level, ascending to 3,152 meters to the sanctuary where the image of the Fallen Lord of Monserrate is venerated. From there, you will enjoy the best panoramic view of Bogotá.
Accommodation in Bogotá.
Grades:
The Gold Museum is closed on Mondays, so we will visit the Botero Museum and the Mint Museum instead. The Mint Museum is closed on Tuesdays.
DAY 3 - BOGOTA / PEREIRA (COFFEE REGION)
Breakfast at the hotel.
At the designated time, transfer to El Dorado Airport in Bogotá for your flight to Pereira (airfare not included). Upon arrival at Matecaña Airport in Pereira, you will be met and transferred to your chosen hotel in the Coffee Region. Check-in and overnight stay.
Accommodation in Pereira.
Grades: For departure transfers, the nighttime schedule applies to flights between 9:00 PM and 9:00 AM. The rates shown are for daytime transfers; a surcharge applies to nighttime transfers. Arrival transfers apply to flights between 7:00 PM and 6:00 AM.
DAY 4: PEREIRA (Coffee Process at “Coffee Farm”)
Breakfast at the hotel.
At the appointed time, transfer to "La Finca del Café" (The Coffee Farm) for a guided tour where you'll learn about the coffee process from a local expert. We'll explore beautiful specialty coffee plantations, learning about the process from planting and selective hand-picking to pulping. Later, we'll roast specialty coffee beans over a wood-burning stove in the kitchen of a traditional farmhouse, enjoying an authentic coffee experience . Along the way, we'll stop at several viewpoints made of guadua bamboo, where you can appreciate the beautiful landscape and natural surroundings while enjoying a cup of coffee. Finally, we'll visit the innovative coffee bean drying process at the processing facility, and then head to the main house where we'll be bid farewell with a delicious coffee lemonade. Transfer to your hotel. The rest of the day is free, and overnight stay is included.
Accommodation in Pereira.
DAY 05: PEREIRA COFFEE AREA (Cócora Valley and Salento)
Breakfast at the hotel.
At the agreed time, transfer to the Cocora Valley . Upon arrival, you will enjoy a typical drink (canelazo). There, an eco-guide will tell you about the place and take you on a walk to the cloud forest where we can appreciate the biodiversity of fauna and flora. We will then take the ecological trail to the tallest wax palm in the world and national emblem tree, where we will perform the Quindío wax palm ritual , which consists of
Learn about the history of how the indigenous people worshipped this palm. Then, continue with the planting of palm seedlings. Transfer to the traditional town of Salento for a walking tour visiting its colonial streets, artisan workshops, and the Cocora Lookout. Enjoy a typical lunch and transfer to your hotel.
Accommodation in Pereira.
Notes: Because this destination experiences a high influx of local and foreign visitors on Sundays and public holidays, we recommend booking this tour on different days for a better experience. This also applies to Easter, the end and beginning of the year.
DAY 06: PEREIRA (COFFEE AREA) - BOGOTÁ - LIMA
Breakfast at the hotel.
Last day of your trip before heading home—make sure you take home the best memories. At the designated time, transfer from the hotel to the airport for your flight to Bogotá.
Grades: For departure transfers, the nighttime schedule applies to flights between 9:00 PM and 9:00 AM. The rates shown are for daytime transfers; a surcharge applies for nighttime transfers.
Later, his flight from Bogotá to Lima.
How exciting to arrive in Lima! Our team will meet you at Jorge Chávez Airport and take you to your hotel.
Accommodation in Lima.
DAY 07: CITY TOUR COLONIAL AND MODERN LIMA
Breakfast at the hotel.
Between 9:10 and 9:45 AM, or between 2:10 and 2:45 PM, you will be picked up from your hotel. First, we will take a panoramic tour of the enigmatic Huaca Pucllana, where the ancient ruins transport us to the bygone era of the Ichma and Lima cultures. Then, we will cross the olive groves of San Isidro, Lince, and Cercado, enjoying views of the Palace of Justice, the historic Lima Art Museum, and the vibrant Plaza San Martín.
In the Plaza de Armas, with its panoramic views, we delve into history, exploring the Cathedral , the Government Palace , and the City Hall. Then we head to the Convent of Santo Domingo , home to relics of the Peruvian saints Saint Martin de Porres and Saint Rose of Lima. There, we can learn about their history and the legacy they left in the city of Lima. (If the passenger wishes, the visit to the Convent of San Francisco and its famous catacombs can be substituted for an additional cost) .
Finally, we ended the day with a spectacular view of Love Park, Larcomar, and the Pacific Ocean. As the Lima sunset painted the sky, we felt the sea breeze and the beauty of the city before returning to the hotel.
Accommodation in Lima.
DAY 08: LIMA GASTRONOMIC TOUR II: CULTURE, FLAVOR AND STYLE
Breakfast at the hotel.
Between 4:00 and 4:30 PM , we will pick you up from your hotel. This tour begins at a luxury restaurant located right on the beach, with spectacular views of the Lima coastline. Here, we will discover Peru's signature cocktail in one of its magnificent varieties, served with the freshest flavors of the Pacific. The next stop is a classic among Lima residents, the prestigious Huaca Pucllana restaurant, located within an archaeological complex with illuminated ruins dating back to 500 AD. At this venue, you can enjoy a selection of Peruvian dishes with a gourmet touch and another pisco cocktail. Surrounded by color and culture, we will immerse ourselves in the culinary world with a creative and exclusive signature menu, accompanied by an interactive gourmet experience. We will then head to the bohemian Barranco district for our final stop, ending with a sweet treat under the stars. Return to your hotel.
Accommodation in Lima.
DAY 09: LIMA - CUSCO: CITY TOUR + ARCHAEOLOGICAL PARK
Breakfast at the hotel.
Transfer to the airport for your flight to the magical city of Cusco . Upon arrival, our team will give you a warm welcome and take you to your chosen hotel.
Between 12:30 and 1:00 PM, the city tour begins with a historical visit to the Plaza Mayor, where colonial and Inca architecture blend seamlessly. Next, we'll marvel at the majestic Cusco Cathedral, a treasure of Renaissance and colonial style. Following this, we'll visit the Qoricancha Temple , a jewel of Inca architecture, now the Convent of Santo Domingo. Finally, we'll explore four nearby archaeological sites: Sacsayhuaman , with its imposing walls; Qenqo , a mysterious stone labyrinth; Puca Pucara , a red fortress; and Tambomachay , renowned for its ceremonial fountains.
We returned to the city, filled with awe and admiration.
Accommodation in Cusco.
DAY 10: SACRED VALLEY OF THE INCAS
Breakfast at the hotel.
7:30 to 8:00 AM Hotel pick-up . We'll head to the impressive archaeological complex of Pisaq and its famous traditional artisan market, known on social media for its beautiful handicrafts. You'll love the variety and vibrant colors of this place!
We continue our journey along the banks of the Vilcanota River, enjoying spectacular scenery, until we reach Urubamba. Here, you can savor an exquisite lunch, a culinary experience that will delight your senses.
Next, we'll visit Ollantaytambo, one of the last living Inca towns. Its streets maintain the same layout as in Inca times, and we'll explore its magnificent archaeological complex. It's like stepping back in time!
To end this day full of history and culture, we transferred to our hotel in the enchanting Sacred Valley of the Incas.
Accommodation in the Sacred Valley.
DAY 11: FULL DAY MACHU PICCHU
Breakfast at the hotel.
The day has arrived to visit one of the 7 Wonders of the Modern World . We will travel to the Ollantaytambo train station and arrive at the Machu Picchu town station , where our team will assist us in boarding the bus that will take us to the entrance of the sanctuary. The journey along a road with breathtaking curves will offer spectacular views of the Urubamba River as it carves the famous canyon. The Lost City of the Incas, Machu Picchu, will welcome us with its incredible terraces, staircases, ceremonial sites, and urban areas. The energy emanates from the entire site. After a guided tour, we will return to town to enjoy a delicious lunch at one of the local restaurants. Finally, we will return to the city of Cusco, filled with unforgettable memories .
Overnight in Cusco.
DAY 12: RAINBOW MOUNTAIN - VINICUNCA
4:20 to 5:00 AM Hotel pick-up. We wake up very early, full of excitement and with our best walking shoes ready for an unforgettable adventure to the famous Rainbow Mountain. We travel to the foothills of the majestic Ausangate Mountain , where we will stop in the charming town of Cusipata to enjoy a hot breakfast that will fill us with energy and warmth.
After a brief, inspiring talk, accompanied by our expert guide, we began an exciting two-hour hike. Along the way, we immersed ourselves in the fascinating customs and mysticism that envelop the Andes Mountains. Each step brought us closer to the wonder that awaited us.
Upon arrival, we were awestruck by the breathtaking Andean landscape, with its vibrant, dreamlike colors. This is the perfect moment to capture stunning photos and create memories that will last a lifetime.
On our return, we'll head back to the charming village of Cusipata, where a delicious lunch awaits us, a welcome respite after our hike. Finally, we'll return to your hotel in Cusco, filled with unforgettable memories and experiences to cherish forever.
Accommodation in Cusco.
DAY 13: CUSCO - PUNO: ROUTE OF THE SUN (ANDAHUAYLILLAS - RAQCHI – SICUANI – LA RAYA)
Breakfast at the hotel.
Our team in Cusco will assist us with the transfer to the tourist bus station.
7:00 AM We depart from Cusco towards the charming city of Puno. Along the way, we'll visit some important attractions that will leave you in awe. First, the chapel of Andahuaylillas, known as "the Sistine Chapel of the Americas" for the breathtaking beauty of its murals. A true artistic treasure!
Next, we explored the Raqchi archaeological complex, famous as the temple of the god Wiracocha. Here, you can feel the history and spirituality that surrounds this sacred place.
Afterwards, we'll enjoy a delicious lunch that will recharge our energy for the rest of our journey. Our next stop will be La Raya Pass, the natural border between the cities of Cusco and Puno . The views here are simply spectacular!
Finally, we will visit the fascinating Lithic Museum of Pukara, where we will admire the famous sculpture of Hatun Ñan Qac, known as the supreme executioner. This museum is a window into the past and the ancient cultures that inhabited this region.
5:00 PM Upon arrival in Puno, our friends will be waiting for us at the bus station to take us to the hotel and rest after a day full of adventures and discoveries.
Accommodation in Puno.
DAY 14: UROS AND TAQUILE ISLANDS TOURS
Breakfast at the hotel.
7:30 AM Hotel pick-up . We'll get ready early and excitedly head to the port of Puno to begin a lake crossing on a very fast boat, which will quickly take us to the fascinating Floating Islands of the Uros. This group of floating islands, made of totora reeds, is inhabited by our friends the Uros, descendants of one of the oldest cultures in the Americas. Here, you can appreciate their unique way of life and their incredible creations, such as woolen textiles and taxidermied animals. A truly unique cultural experience!
Next, we'll visit the beautiful Taquile Island, where we'll enjoy a delicious lunch. You'll have time to explore the island and shop in the community, taking home unique souvenirs of this special place.
In the afternoon, we returned to Puno, full of new experiences and wonderful memories.
Accommodation in Puno.
DAY 15: PUNO – DESAGUADERO – TIWANAKU – LA PAZ
Breakfast at the hotel.
Hotel pick-up in Puno . This day will be an exciting adventure as we cross the border into Bolivia. First, we'll travel to Desaguadero (Peru-Bolivia border) , a journey of approximately 2.5 hours. With full immigration assistance, we'll transfer to the transportation of our Bolivian friends.
We will visit the impressive archaeological site of Tiwanaku, an ancient pre-Incan city declared a UNESCO World Heritage Site . Here, we will explain the fascinating Ceramic Museum, the Lithic Museum, and the archaeological sites of Kalasasaya and Puma Punku. Every corner of Tiwanaku is steeped in history and mystery!
After the visit, we will enjoy a delicious lunch at a local tourist restaurant in Tiwanaku, where we can savor the local cuisine.
Later, we'll continue our journey to the vibrant city of La Paz . Upon arrival, you'll have free time to explore and enjoy the city at your own pace.
At the appropriate time, we will go to the station to board the bus to the magical city of Uyuni.
Overnight bus trip.
Additional Puno-Desaguadero Guide: 35 USD per person (from 02 passengers)
DAY 16: UYUNI SALT FLAT TOUR
Our team in Bolivia will pick us up at the station and take us to the charming town of Uyuni to begin a day full of wonders. We'll start our tour at the fascinating Train Cemetery, a place steeped in history and nostalgia.
Next, we'll visit Colchani , a vibrant artisan market with shops offering salt crafts and textiles made from llama and alpaca wool. Here, we'll also observe the traditional salt-making process, a living tradition.
Continuing our journey, we'll explore the breathtaking Salt Piles and Saltwater Springs, natural wonders that will leave you speechless. We'll also visit the Dakar Rally Monument and the World Flags Plaza, symbols of diversity and adventure.
Next, we'll visit the first salt hotel, a truly unique building. We'll stop at a museum-restaurant to enjoy a picnic overlooking the salt flats, complete with colorful tablecloths and cushions, creating a magical atmosphere.
Next, we'll visit Incahuasi Island, home to giant cacti. We'll hike to the island's summit, where you can admire the vastness of the Uyuni Salt Flats in all their splendor. This is the perfect spot for taking spectacular photos.
To end this unforgettable day, we'll return to the salt flats to witness the sunset, a breathtaking natural spectacle that will leave you in awe. Finally, we'll head to town for your transfer to the hotel. Overnight in Uyuni.
DAY 17: UYUNI – LA PAZ
Breakfast at the hotel.
Free day to rest and do activities on your own in the beautiful Bolivian lands.
At the appropriate time, transfer to the station to board the return bus .
Overnight bus trip.
DAY 18: CITY TOUR LA PAZ (HISTORIC CENTER) + VALLEY OF THE MOON
Pick-up from the station and transfer to the hotel, to rest for a while.
At 3:00 PM, we will pick you up from your hotel to begin our tour of La Paz's traditional markets. We'll then take a panoramic view of San Pedro Prison , famous for its unique infrastructure and design, unlike other prisons. We'll also have the opportunity to ride the world's longest cable car system (without the cable car ride itself) and visit the famous Valley of the Moon, located 10 km from downtown La Paz. This valley features curious clay formations created by wind erosion and heavy rains, and was named after the famous astronaut Neil Armstrong. Next, we'll travel to the Killi Killi viewpoint, passing through La Paz's residential area and the world's highest football stadium, where you'll enjoy a spectacular 360° view of the city. Afterward, we'll visit the city's historic center, where we'll see Plaza Murillo, the Legislative Palace, the Metropolitan Cathedral, and the Church of San Francisco. Finally, we will visit the Witches' Market (to understand the mystical aspects of Andean rituals and worldview). Return to the hotel.
Accommodation in La Paz.
DAY 19: DEPARTURE FROM LA PAZ
Breakfast at the hotel. At a pre-arranged time, transfer to La Paz Airport to board your return flight to your city of origin. Thank you for visiting Peru and Bolivia!
End of Services.
SUGGESTED HOTELS:
COLOMBIA:
BOGOTA
3 T*: BOGOTÁ PLAZA | FARANDA EXPRESS BELVEDERE | B3 VIRREY
3 TS*: BOGOTÁ PLAZA | FARANDA EXPRESS BELVEDERE | B3 VIRREY
4P*: RADISSON BOGOTÁ | METROTEL | MERCURE BH RETIRO
4PS*: RADISSON BOGOTÁ | METROTEL | MERCURE BH RETIRO
5*L: DOUBLETREE PARQUE DE LA 93 | CASA DANN CARLTON
PEREIRA:
3 T*: SORATAMA HOTEL | SAN SIMÓN
3 TS*: SORATAMA HOTEL | SAN SIMÓN
4P*: SONESTA PEREIRA | MOVICH PEREIRA
4PS*: SONESTA PEREIRA | MOVICH PEREIRA
5*L: SAN CARLOS LODGE | BOUTIQUE SAZAGUA
PERÚ:
LIMA:
3* LIGHT: TAMBO I & II | IBIS BUDGET |ARAWI EXPRESS | BRITANIA C & M | FERRE DE VILLE
3* TURISTA: LIMA D | MARIEL |IKONIK | IBIS LARCO | LOS GIRASOLES
3* TURISTA SUPERIOR: TIERRA VIVA CENTRO MIR |RED RADISSON | ARAWI PRIME | BEST WESTER URBAN LARCO * |CASA ANDINA STD BENAVIDES *
4* PRIMERA: DAZZLER | RADISSON DECAPOLIS | CASA ANDINA SELECT | SOL DE ORO STD | ESTELAR | FAIRFIELD (D) | JOSE ANTONIO EXC
4* PRIMERA SUPERIOR: INNSIDE | JOSE ANTONIO DLX |HILTON GARDEN INN |MERCURE | COURTYARD (D) | CASA ANDINA PREMIUM |HOLIDAY INN
5* LUJO: PULLMAN | NHOW LIMA ROOM |ALOFT | SOUMA | CROWNE PLAZA SUP
5* LUJO SUPERIOR: HILTON MIRAFLORES | AC MIRAFLORES DLX CITY VIEW | EL PARDO DOUBLETREE * |INDIGO LIMA MIRAFLORES *
(D): Tarifa dinámica | (*): Hoteles que aplican suplemento adicional.
CUSCO:
3* LIGHT: PRISMA | INTIWATANA | ANDEN INCA |INKA WASI | TURU WASI
3* TURISTA: WAMAN CUSCO | INKARRI CUS & REG | MAMASARA | SIETE VENTANAS | SAN FRANCISCO PLAZA | SUEÑOS DEL INKAHACIENDA CUS & REG
3* TURISTA SUPERIOR: TERRA ANDINA | TIERRA VIVA C. | SAN AGUSTÍN INT. | TAYPIKALA | CASONA PLAZA | BALCÓN CUSCO | YAWAR INKA | CASA ANDINA STD CAT - SB
4* PRIMERA: SAN AGUSTIN DORADO & PLAZA |LOS PORTALES | ABITTARE
4* PRIMERA SUPERIOR: COSTA DEL SOL | HILTON GARDEN INN | JOSE ANTONIO | SONESTA | HAMPTON BY HILTON | INTI PUNKU | MOTTO BY HILTON STD
5* LUJO: ARANWA BOUTIQUE CLASSIC |PALACIO MANCO CAPAC | CASA ANDINA PREMIUM |NOVOTEL
5* LUJO SUPERIOR: ARANWA BOUTIQUE DLX |CASA CARTAGENA LP SUITE & T | PALACIO MANCO CAPAC
(D): Tarifa dinámica | (*): Hoteles que aplican suplemento adicional.
URUBAMBA
3* LIGHT: BAMBOO LODGE, ANDES DE URUBAMBA, MABEY VALLE
3* TURISTA: VILLA URUBAMBA, SAN AGUSTIN URUBAMBA
3* TURISTA SUPERIOR: LIFE HOTEL, DEL PILAR OLLANTAYTAMBO, TIERRA VIVA, HACIENDA DEL VALLE
4* PRIMERA: SAN AGUSTIN RECOLETA, INTI PUNKU VALLE
4* PRIMERA SUPERIOR: HATUN INTI BOUTIQUE SUITE V/CITY, EL MAPI
5* LUJO: CASA DEL SOL
5* LUJO SUPERIOR:INKATERRA PUEBLO
(D): Tarifa dinámica | (*): Hoteles que aplican suplemento adicional.
PUNO:
3* LIGHT: TERRA MISTICA PUNO, CASONA BALSAS INN, SOL PLAZA PUNO
3* TURISTA: CASONA PLAZA CENTRO | HACIENDA PUNO | CONDE DE LEMOS
3* TURISTA SUPERIOR:CASONA PLAZA PUNO |QALASAYA | TIERRA VIVA |CASA ANDINA STD |HACIENDA PLAZA
4* PRIMERA: TAYPIKALA LAGO |ROYAL INN PUNO |JOSE ANTONIO
4* PRIMERA SUPERIOR: LAKE TITICACA SUP |CASA ANDINA PREMIUM SIN V/LAGO
5* LUJO: GHL PUNO SUP |CASA ANDINA PREMIUM SUP & PREMIUM SUNSET
5* LUJO SUPERIOR: GHL PUNO SUNRISE
(D): Tarifa dinámica | (*): Hoteles que aplican suplemento adicional.
BOLIVIA:
LA PAZ:
3* LIGHT: MADERO
3* TURISTA: ALTUS EXPRESS
3* TURISTA SUPERIOR: ILLAMPU
4* PRIMERA: BRISAS DEL SUR, CASA GRANDE EXPRESS
4* PRIMERA SUPERIOR: RITZ Hab Executive
5* LUJO: RITZ Suite Executive, MITRU SUR STD, MET STD
(D): Tarifa dinámica | (*): Hoteles que aplican suplemento adicional.
UYUNI:
3* LIGHT: KACHI, HOTELCIELO & SAL
3* TURISTA: CASA DE SAL
3* TURISTA SUPERIOR: JARDINES DE UYUNI
4* PRIMERA: PALACIO DE SAL - STD
4* PRIMERA SUPERIOR: PALACIO DE SAL - VIP
5* LUJO: PALACIO DE SAL - SUITE
(D): Tarifa dinámica | (*): Hoteles que aplican suplemento adicional.
Uyuni - La Paz
COLOMBIA INCLUDES
BOGOTÁ
PEREIRA
PERU AND BOLIVIA INLCUDES
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ntroduction
This Statement of Privacy and Protection of Personal Data applies only to the company VIAJOW OPERADORA DE TURISMO LTDA, which is a Brazilian organization aware of the importance of privacy and protection of personal data. We are a company that promotes the sale of services and products aimed at national and international tourism, both leisure and corporate, selling transport (land, air and sea), accommodation and entertainment services.
Indeed,by virtue of the business activity carried out, the company ends up receiving, processing and handling information, both from individuals and companies.
In relation to individuals, as a rule, the company will have access to registration information, which may be provided by the holder or searched in research systems available in the market or by public bodies or even available on the world wide web. You may have access to data listed as sensitive by current legislation, depending on the product or service contracted with VIAJOW.
On account of this administration of information protected by legislation, it provides this Privacy and Personal Data Protection Declaration and explains the operation and degrees of protection implemented within the company.
This Statement of Privacy and Protection of Personal Data expresses our commitment to the treatment of personal data collected by VIAJOW in a responsible, ethical manner, in line with our principles and values and, especially, in accordance with the rules of Law No. 13,709/2018 ( General Law for the Protection of Personal Data - “LGPD”) and other applicable legislation in force.
By using our services, you agree to the rules for handling your information as described in this Privacy and Personal Data Protection Statement.
As stated above, VIAJOW will have access to information of individuals, in order to provide services for which its corporate purpose is aimed. Such information may even be on the list of sensitive information brought by the legislation
This information will be shared between partners and service providers contracted by VIAJOW, both nationally and internationally, in order to facilitate the acquisition and enjoyment of the contracted services. Sharing may occur, depending on the services contracted with VIAJOW, including on social networks.
VIAJOW, when it comes to sharing information with service providers (national and international) that are part of the service package purchased by the interested party, is subject to the data protection policy of each policyholder, in this particular, and the holder must consultation with such rules, when the situation so requires.
VIAJOW is not responsible for the manipulation, treatment and sharing of data carried out by VIAJOW service providers, nor for the misuse of information considered sensitive by the collector, since the intermediary service providers are the consumer’s choice.
We recommend that our consumers analyze the policy of the chosen service providers and in the event of conflicting points or the need for adaptations, they must expressly communicate any need for adaptation.
If you have any questions about this Statement of Privacy and Protection of Personal Data, please contact our Person in Charge/DPO, ANDRE DIAS ANDRADE, through the following electronic address: <andre@ada.adv.br>;
Summary of the Statement of Privacy and Protection of Personal Data This Privacy and Personal Data Protection Declaration informs that VIAJOW collects, manipulates and shares registration data, data labeled by legislation as sensitive, as well as financial and trend data.
In terms of legislation, we inform you that when working with personal data we store and share it in the ways specified below. We also inform you that we will share information with third parties and that in order to obtain the data processing policy of these third parties, they must be contacted for more information or clarification on this topic.
See sections of this statement below:
· What types of personal data we can handle;
· How we process personal data
· How we use personal data
· What legal grounds do we use to process personal data
· To whom we disclose personal data
· How we protect personal data
· How long we keep personal data
· What are your rights?
· Claims
· Changes to this Privacy and Personal Data Protection Statement
What types of personal data we can handle;
The personal data that we can handle are registration data, data related to professional life, financial data, which may include: your name; age; birth date; nationality, sex; email address; home address; Country of Residence; lifestyle and social circumstances (eg, your hobbies); family circumstances (eg, your marital status and dependents); details about employment or past employment and education (eg the organization you work for, your title and your educational details); financial and tax information (eg, your income and tax residency); your postings on blogs, forums, wikis and any other social media applications and services; claim details; details of how you use products and services; details of how you like to interact and other similar information.
The personal data that we handle for third parties may include sensitive personal data, which is defined by law as personal data about racial or ethnic origin, religious conviction, political opinion, membership of a trade union or organization of a religious, philosophical or political nature, given that relating to health or sex life, genetic or biometric data, when linked to a natural person. In this way, we can manipulate details about health and sexual orientation.
The types of personal data and special categories of personal data that we handle may vary depending on the services contracted with VIAJOW. In some rare circumstances, we may also collect other special categories of personal data about you, either because you provide this data to us or because we are required to collect it as a result of legal requirements imposed on us.
How do we process personal data?
We collect personal data. As a rule, all data handled by us are provided by the consumer of our services, who may be the data subject or someone who speaks for him. Indeed, we handle personal data in the course of our provision of services to our customer. In rare exceptions, we may collect or obtain such data because you provide it to us or because it is publicly available. However, on these occasions, data will be collected as a result of some specific demand from our customers. How we use personal data The use of personal data by our company specifically meets the command of the recipient of the provision of services. VIAJOW does not use personal data for its own purposes. What legal grounds do we use to process your personal data We are required by law to establish in this document the legal grounds for processing personal data that may be manipulated as a result of service provision contracts signed by VIAJOW, mainly related to the legal hypotheses defined by the LGPD. As a result, your personal data will be processed in the following cases: (a) observation of applicable legal and regulatory obligations that may require the collection, storage and sharing of your personal data in order to comply with legal and regulatory provisions, such as (i) record keeping for tax purposes or providing information to a body public or law enforcement agency; (ii) compliance with labor and social security obligations; (iii) compliance with anti-corruption, money laundering, fraud and irregular conduct obligations. (b) to perform any contract, as well as to provide our services to you or our customer. (c) to regularly exercise our rights, for example, to exercise our right of defense in any judicial or administrative proceeding. (d) protection of your life or physical safety or that of a third party; (e) protection of your health.
Likewise, sensitive personal data will be processed in the following cases:
(a) When necessary to comply with applicable legal or regulatory obligations that may require the collection, storage and sharing of your personal data in order to comply with legal and regulatory provisions, such as (i) maintaining records for tax purposes or providing information to a public body or law enforcement agency; (ii) compliance with labor and social security obligations; (iii) compliance with anti-corruption, money laundering, fraud and irregular conduct obligations.
(b) protection of your life or physical safety or that of a third party.
(c) guardianship of health.
(d) to regularly exercise our rights, for example, to exercise our right of defense in any judicial or administrative proceeding.
(e) guarantee of fraud prevention and its security, in the processes of identification and authentication of registration in electronic systems.
To whom we disclose your personal data
VIAJOW never discloses personal data on its own. Any disclosure will result from the provision of services and preceded by a prior analysis of the authorization taken by the service holder, which will be taken together with the formalization of the contract for the acquisition of VIAJOW products or services.
How we protect your personal data
We use a number of physical, electronic and managerial measures to ensure that your personal data remains secure, accurate and up to date. These measures include:
· Education and training of responsible staff so that they are aware of our privacy and data protection obligations when dealing with personal data;
· Administrative and technical controls to restrict access to personal data, subject to the need for knowledge;
· Technological security measures, including firewalls, encryption and antivirus software;
· Physical security measures, such as employee security passes to access our facilities.
Although we use appropriate security measures, once we receive your personal data, the transmission of data over the internet (including via email) is never completely secure. We strive to protect your personal data, but we cannot guarantee the security of data transmitted to or by us.
Aiming at the proper protection and treatment of your personal data in accordance with the LGPD, in addition to other applicable laws, we are committed to:
· Adopt security, technical and administrative measures to protect personal data from unauthorized access and from accidental or unlawful situations of destruction, loss, alteration, communication or any form of inappropriate or illicit treatment;
· Keep a record of personal data processing operations carried out, especially when based on legitimate interest;
· Communicate, within a reasonable period, to the National Data Protection Authority and to the holder of the occurrence of a security incident that may cause significant risk or damage to the holders;
· Use systems for the processing of personal data that are structured in order to meet security requirements, standards of good practices and governance and the general principles provided for in the LGPD;
· Deleting personal data after the end of its treatment, within the scope and technical limits of the activities, authorized for conservation for the purposes provided by law; and
· Observe the guidelines, rules and regulations issued by the National Data Protection Authority (ANPD).
How long will we keep your information?
We will keep your personal data on our systems for the longer of the following periods:
(i) as long as necessary for the relevant activity or services;
(ii) any retention period required by law;
(iii) the end of the period in which disputes or investigations in relation to the Services may arise;
(iv) as long as your consent is valid, in the applicable cases;
(v) pursuant to current legislation.
Your rights
You have several rights in relation to your personal data, which can be exercised at any time, free of charge, through a request registered by you to our DPO / Person in Charge, who responds by the following email: ANDRE DIAS ANDRADE <andre@ada .adv.br>;
In particular, you have the right to:
· Obtain confirmation that we are processing your personal data and request a copy of the personal data we hold about you;
· Asking us to update the personal data we hold about you or to correct data that you feel is incorrect or incomplete;
· Withdraw the consent granted to the processing of your personal data, as well as request its deletion (to the extent that such processing is based on consent);
· Request the portability of the personal data we have about you to another supplier of products or services, provided that commercial and industrial secrets are respected, as well as applicable confidentiality;
· Obtain information about who we share your data with;
· Request that your personal data that you understand as unnecessary, excessive or treated in disagreement with the LGPD, be anonymized, blocked or eliminated;
· Request the review of decisions made solely on the basis of automated processing of personal data.
To exercise any of your rights, or if you have other questions about the use of your personal data, please contact our DPO / Person in Charge via the following email: ANDRE DIAS ANDRADE, <andre@ada.adv.br> ;
Claims
If you are not satisfied with the way we handle your personal data or with any question or request related to your privacy, you can forward your complaint or request to our DPO/Person in Charge via the following email: ANDRE DIAS ANDRADE, <andre @ada.adv.br>;
Changes to this Privacy and Personal Data Protection Statement
We may modify or amend this Privacy and Personal Data Protection Statement from time to time.
Therefore, we encourage you to periodically review this Statement to be informed of how we are protecting your information.