A journey combining the best of Colombia and Peru, bringing together vibrant cities, heritage, gastronomy, nature and culture. Discover Medellín and its urban transformation, the colonial charm of Cartagena and the Caribbean beaches of the Rosario Islands. In Lima, explore its historic heritage, enjoy the Magic Water Circuit and experience Peru’s renowned gastronomy through a unique culinary tour. Continue to Cusco, the Sacred Valley and the incredible Machu Picchu, completing an unforgettable journey between the Andes and the Caribbean.
IMPORTANT INFORMATION:
DOCUMENTATION – 60 DAYS IN ADVANCE:To ensure the best available train option and services, it is mandatory to provide the following information at least 60 days before the travel date: Full name, Nationality, Date of birth, Document type and number, Copy of Passport or Identity Card (RG). National Driving License (CNH) is not accepted as a travel document. Passengers must present the same document used for the reservation when entering Machu Picchu.
MACHU PICCHU TICKETS: Tickets are subject to availability at the time of purchase. They will be requested in the following order: Circuit 2 – morning / Circuit 2 – afternoon / Circuit 3 – Royal Route, as an alternative. The requested circuit and time cannot be guaranteed until the tickets are confirmed.
TRAIN TO MACHU PICCHU: All rates include Expedition Train or The Voyager, depending on availability and program operation. Any upgrade to a higher train category is subject to an additional charge and availability.
HOTELS: The hotels indicated are suggested hotels or similar, subject to availability. Hotel reservations and confirmation will be managed 45 days in advance.
DAY 01: CITY OF ORIGIN - MEDELLÍN
Arrival in Medellín known as the city of eternal spring, transfer from Rionegro airport to the chosen hotel.
Accommodation in Medellín.
Grades: For arrival transfers, the nighttime schedule applies to flights between 7:00 PM and 6:00 AM. The rates shown are for daytime transfers; a surcharge applies for nighttime transfers.
DAY 02: MEDELLÍN (City Tour)
Breakfast at the hotel.
8:30 AM At the agreed-upon time, we will begin a wonderful panoramic tour of the city. We will start in the prestigious El Poblado district, the city's financial, hotel, and commercial center. We will visit Nutibara Hill, at the summit of which stands a replica of a typical Antioquian village. From there, we will enjoy panoramic views of the Botanical Garden, Explora Park, the Park of Desires, Barefoot Park, the Metropolitan Cathedral , and finally, we will arrive at Botero Plaza, where we will find 23 of the exotic bronze sculptures donated by the Colombian master Fernando Botero. During the tour, you will also ride the Medellín Metro, the city's mass transit system , a model of mobility in Latin America. At the end of the tour, we will return to the hotel.
Accommodation in Medellín.
Operation : Regular Mondays, Wednesdays and Fridays except for January 1st, May 1st and December 25th.
DAY 03: MEDELLÍN - CARTAGENA DE INDIAS
Breakfast at the hotel.
At the designated time, transfer from the hotel to Medellín airport for your flight to Cartagena (airfare not included). Upon arrival in Cartagena, also known as the walled city, you will be met and transferred from Rafael Núñez Airport to your chosen hotel.
Check-in and accommodation.
Accommodation in Cartagena.
Note: For departure transfers, nighttime transfers apply between 9:00 PM and 9:00 AM. For arrival transfers in Cartagena, this applies to flights between 7:00 PM and 6:00 AM. The rates shown are for daytime transfers; a supplement applies for nighttime transfers (please consult your advisor).
DAY 04: CARTAGENA (City Tour with San Felipe Castle)
Breakfast at the hotel.
At the agreed-upon time, meet one of our representatives in the hotel lobby to begin a fascinating tour of the Museum City . Its streets and surrounding areas dazzle with the charm of architecture that blends colonial, republican, and modern styles. During this tour, you will explore the vibrant modern district of Bocagrande and then visit the iconic San Felipe de Barajas Castle , built in 1657. We will continue with a short walk through the city's historic center, which, along with San Felipe Castle and its fortifications, was inscribed on UNESCO's prestigious World Heritage List in 1984. Finally, we will head to the Emerald Museum, where you will discover the fascinating evolution of this mineral, the rarest, most valuable, and most exclusive in the world.
Accommodation in Cartagena.
Operation: Monday to Friday 2:00 PM - Saturdays, Sundays and holidays: 9:00 AM.
Notes: Applies to hotels within the urban area: Bocagrande, Historic Center, Getsemaní, and La Boquilla. Manzanillo area: Hotels in the area; passengers staying in the Manzanillo area must arrive independently at the meeting point provided by Panamericana.
DAY 05: CARTAGENA (Beach Day)
Breakfast at the hotel.
Departing from La Bodeguita Pier by speedboat to the included island, you can enjoy coral beaches and a variety of reef wildlife, ideal for relaxing or taking part in optional activities such as diving, snorkeling, hiking, and more. Below you will find details about each island:
* San Pedro de Majagua: Located on Isla Grande, 45km from the city of Cartagena, it is part of the 31 islands that make up the Rosario National Natural Park; after an hour's journey in a speedboat you will arrive at this magical place of rest and relaxation that offers two access points to the sea, one a little quieter and without noise than the other according to your preference; while there you can take optional activities such as relaxing massages, walks, mangrove tours, visit the Aquarium, diving, snorkeling, among others .
Includes : Hotel-dock-hotel transfer, shared (non-exclusive) boat transport, welcome cocktail, lunch (starter, main course, non-alcoholic beverage and dessert) and dock tax
Not included: optional activities, unmentioned expenses.
Operation : Every day except January 1st of each year.
Notes : Passengers must arrive at the La Bodeguita dock no later than 08:30 hrs at gate # 3 to complete the boarding registration protocol. The usual return from the Island to Cartagena is at 15:00 hrs (depending on weather conditions, the departure may vary from approximately 14:30 pm).
Restrictions : This excursion is not suitable for pregnant women or people with spinal problems or who have undergone spinal surgery due to the boat's movements. Intoxicated individuals and pets are not allowed on board.
*Isla del Encanto: In the Rosario Islands National Park , located approximately 45 minutes by boat from Cartagena, you can enjoy the beach and social areas designated for day tour visitors, which include chairs, lounge chairs, and sunbeds. Of course, you can participate in optional activities if you wish, or simply enjoy the Colombian Caribbean Sea in this area. During the day, you will enjoy a typical semi-buffet lunch served with choices of fish, chicken, and meat.
Includes : Shared boat transportation Cartagena-Isla del Encanto-Cartagena (not exclusive), buffet lunch served (includes non-alcoholic beverage).
Not included: Hotel transfers to and from the pier (If you are staying at a hotel in the Bocagrande or northern area, the hotel offers complimentary transfers to the pier; the return trip from the pier to the hotel is at your own expense). Not included: Pier tax (approx. $7.00), optional activities, unmentioned expenses, or towel service (we suggest bringing your own from Cartagena).
Operation : Every day
Notes : Passengers must arrive at the La Bodeguita dock no later than 08:00 hrs. It is important to arrive about 15 minutes early. The usual return from the Island to Cartagena is at 15:00 hrs (depending on weather conditions, the departure may vary from approximately 14:30 pm).
Restrictions : This excursion is not suitable for pregnant women or people with spinal problems or who have undergone surgery due to the boat's movements. Intoxicated individuals and pets are not allowed on board.
DAY 06: CARTAGENA DE INDIAS - LIMA
Breakfast at the hotel.
Last day of your trip before continuing your journey, make sure you take home the best memories. At the designated time, transfer from the hotel to Cartagena Airport for your flight to Lima, Peru .
Grades: For departure transfers, the nighttime schedule applies to flights between 9:00 PM and 9:00 AM. The rates shown are for daytime transfers; a supplement applies for nighttime transfers (please consult your advisor).
How exciting to arrive in Lima! Our team will meet you at Jorge Chávez Airport and take you to your hotel.
Accommodation in Lima.
DAY 07: CITY TOUR OF COLONIAL AND MODERN LIMA + MAGIC WATER CIRCUIT
Breakfast at the hotel.
Between 9:10 and 9:45 AM, or between 2:10 and 2:45 PM, you will be picked up from your hotel. First, we will take a panoramic tour of the enigmatic Huaca Pucllana, where the ancient ruins transport us to the bygone era of the Ichma and Lima cultures. Then, we will cross the olive groves of San Isidro, Lince, and Cercado, enjoying views of the Palace of Justice, the historic Lima Art Museum, and the vibrant Plaza San Martín.
In the Plaza de Armas, with its panoramic views, we delve into history, exploring the Cathedral , the Government Palace , and the City Hall. Then we head to the Convent of Santo Domingo , home to relics of the Peruvian saints Saint Martin de Porres and Saint Rose of Lima. There, we can learn about their history and the legacy they left in the city of Lima. (If the passenger wishes, the visit to the Convent of San Francisco and its famous catacombs can be substituted for an additional cost) .
Finally, we ended with a spectacular view of Love Park, Larcomar, and the Pacific Ocean. As the Lima sunset painted the sky, we felt the sea breeze and the beauty of the city before returning to the hotel.
Between 5:40 PM and 6:10 PM, you will be picked up again to go to the "Magic Water Circuit ." There you will find ornamental fountains whose powerful jets blend with the rhythm of classical music, and spectacular lasers that merge with the flowing water, creating multicolored shapes that allow you to imagine a cybernetic future for a few minutes. This recreation center consists of more than a dozen fountains , each with its own display of geysers that propel water to heights of over 80 meters. It's worth noting that this park holds the Guinness World Record for the largest fountain complex in the world, a very important award and a source of pride for Peruvians. With nothing more to add, let yourself be carried away by the spectacle of water, light, music, and images . Return to the hotel.
Accommodation in Lima.
DAY 08: LIMA GASTRONOMIC TOUR: INTERACTIVE GOURMET EXPERIENCE
Breakfast at the hotel.
Between 9:00 and 9:30 AM , we will pick you up from your hotel. This Lima food tour begins in a charming garden with an organic Peruvian coffee shop in the colonial and bohemian district of Barranco. We'll explore colorful streets and culturally significant landmarks, such as the Bridge of Sighs, always accompanied by traditional and unique Peruvian flavors. Next, you'll visit a traditional market to sample local fruits, discover other ingredients, and learn about their influence on the evolution of world cuisine. The next stop is a lovely, upscale restaurant in the San Isidro district where you'll have the opportunity to enjoy a pisco sour along with a tasting menu of delicious dishes that highlight Peru's superfoods. At the final stop, a variety of gourmet Peruvian dishes awaits you at Huaca Pucllana, a restaurant considered a must-visit on your trip to Lima. Next to an archaeological complex of pre-Incan ruins, you'll end the day with dishes and an ancient dessert with a modern twist. Return to your hotel.
Accommodation in Lima.
DAY 09: LIMA - CUSCO: CITY TOUR + ARCHAEOLOGICAL PARK
Breakfast at the hotel.
Transfer to the airport for your flight to the magical city of Cusco . Upon arrival, our team will give you a warm welcome and take you to your chosen hotel.
Between 12:30 and 1:00 PM, the city tour begins with a historical visit to the Plaza Mayor, where colonial and Inca architecture blend seamlessly. Next, we'll marvel at the majestic Cusco Cathedral, a treasure of Renaissance and colonial style. Following this, we'll visit the Qoricancha Temple , a jewel of Inca architecture, now the Convent of Santo Domingo. Finally, we'll explore four nearby archaeological sites: Sacsayhuaman , with its imposing walls; Qenqo , a mysterious stone labyrinth; Puca Pucara , a red fortress; and Tambomachay , renowned for its ceremonial fountains.
We returned to the city, filled with awe and admiration.
Accommodation in Cusco.
DAY 10: SACRED VALLEY OF THE INCAS
Breakfast at the hotel.
7:30 to 8:00 AM Hotel pick-up . We'll head to the impressive archaeological complex of Pisaq and its famous traditional artisan market, known on social media for its beautiful handicrafts. You'll love the variety and vibrant colors of this place!
We continue our journey along the banks of the Vilcanota River, enjoying spectacular scenery, until we reach Urubamba. Here, you can savor an exquisite lunch, a culinary experience that will delight your senses.
Next, we'll visit Ollantaytambo, one of the last living Inca towns. Its streets maintain the same layout as in Inca times, and we'll explore its magnificent archaeological complex. It's like stepping back in time!
To end this day full of history and culture, we transferred to our hotel in the enchanting Sacred Valley of the Incas.
Accommodation in the Sacred Valley.
DAY 11: FULL DAY MACHU PICCHU
Breakfast at the hotel or box breakfast.
The day arrived to visit one of the 7 Wonders of the Modern World . We started very early to head to the train station in Wanchaq, Poroy, or Ollantaytambo , depending on the season. We boarded the train bound for Machu Picchu Pueblo or Aguas Calientes.
Our team will assist us in boarding the bus that will take us to the entrance of the sanctuary, along a road with breathtaking curves, offering spectacular views of the Urubamba River as it carves the famous canyon. The Lost City of the Incas, Machu Picchu, will welcome us with its incredible terraces, staircases, ceremonial sites, and urban areas. Energy emanates from the entire place. After a guided tour, we will return to the town to enjoy a delicious lunch at one of the local restaurants. Finally, we will return to the city of Cusco, filled with unforgettable memories .
Overnight in Cusco.
DAY 12: CUSCO - LIMA
Breakfast at the hotel, enjoying the last moments in the City of the Incas .
At the agreed-upon time, our team will transfer you to Velasco Astete Airport in Cusco for your return flight to Lima. Thank you for visiting Cusco!
Flight Cusco - Lima (Not included)
Arrival in Lima, reception and transfer to the hotel.
Accommodation in Lima.
DAY 13: LIMA - CITY OF ORIGIN
Breakfast at the hotel, enjoying the last moments in the City of the Viceroys.
At the agreed-upon time, our team will transfer you to Jorge Chavez Airport for your flight back to your country. Thank you for visiting Colombia and Peru!
End of services
HOTELES SUGERIDOS:
MEDELLIN:
3* TURISTA: DIX | CAFÉ HOTEL | VIVRE
3* TURISTA SUPERIOR: BH POBLADO | POBLADO ALEJANDRÍA
4* PRIMERA:DIEZ HOTEL | POBLADO PLAZA | ESTELAR SQUARE
4* PRIMERA SUPERIOR: FARANDA COLLECTION MEDELLÍN | FOUR POINT BY SHERATON MEDELLÍN | ESTELAR MILLA DE ORO
5* LUJO: YORK LUXURY SUITES | NH COLLECTION ROYAL MEDELLÍN | PARK 10
(D): Tarifa dinámica | (*): Hoteles que aplican suplemento adicional.
CARTAGENA DE INDIAS:
3* TURISTA: ATLANTIC LUX | GHL RELAX CORALES DE INDIAS
3* TURISTA SUPERIOR: HOLIDAY INN EXPRESS | BOCAGRANDE
4* PRIMERA: DANN CARTAGENA
4* PRIMERA SUPERIOR: ALMIRANTE | CARIBE BY FARANDA GRAND | AMÉRICAS CASA DE PLAYA
5* LUJO: HYATT REGENCY CARTAGENA | AMÉRICAS TORRE DEL MAR | ESTELAR CARTAGENA DE INDIAS
(D): Tarifa dinámica | (*): Hoteles que aplican suplemento adicional.
LIMA:
3* LIGHT: TAMBO I & II | IBIS BUDGET |ARAWI EXPRESS | BRITANIA C & M | FERRE DE VILLE
3* TURISTA: LIMA D | MARIEL |IKONIK | IBIS LARCO | LOS GIRASOLES
3* TURISTA SUPERIOR: TIERRA VIVA CENTRO MIR |RED RADISSON | ARAWI PRIME | BEST WESTER URBAN LARCO * |CASA ANDINA STD BENAVIDES *
4* PRIMERA: DAZZLER | RADISSON DECAPOLIS | CASA ANDINA SELECT | SOL DE ORO STD | ESTELAR | FAIRFIELD (D) | JOSE ANTONIO EXC
4* PRIMERA SUPERIOR: INNSIDE | JOSE ANTONIO DLX |HILTON GARDEN INN |MERCURE | COURTYARD (D) | CASA ANDINA PREMIUM |HOLIDAY INN
5* LUJO: PULLMAN | NHOW LIMA ROOM |ALOFT | SOUMA | CROWNE PLAZA SUP
5* LUJO SUPERIOR: HILTON MIRAFLORES | AC MIRAFLORES DLX CITY VIEW | EL PARDO DOUBLETREE * |INDIGO LIMA MIRAFLORES *
(D): Tarifa dinámica | (*): Hoteles que aplican suplemento adicional.
CUSCO:
3* LIGHT: PRISMA | INTIWATANA | ANDEN INCA |INKA WASI | TURU WASI
3* TURISTA: WAMAN CUSCO | INKARRI CUS & REG | MAMASARA | SIETE VENTANAS | SAN FRANCISCO PLAZA | SUEÑOS DEL INKAHACIENDA CUS & REG
3* TURISTA SUPERIOR: TERRA ANDINA | TIERRA VIVA C. | SAN AGUSTÍN INT. | TAYPIKALA | CASONA PLAZA | BALCÓN CUSCO | YAWAR INKA | CASA ANDINA STD CAT - SB
4* PRIMERA: SAN AGUSTIN DORADO & PLAZA |LOS PORTALES | ABITTARE
4* PRIMERA SUPERIOR: COSTA DEL SOL | HILTON GARDEN INN | JOSE ANTONIO | SONESTA | HAMPTON BY HILTON | INTI PUNKU | MOTTO BY HILTON STD
5* LUJO: ARANWA BOUTIQUE CLASSIC |PALACIO MANCO CAPAC | CASA ANDINA PREMIUM |NOVOTEL
5* LUJO SUPERIOR: ARANWA BOUTIQUE DLX |CASA CARTAGENA LP SUITE & T | PALACIO MANCO CAPAC
(D): Tarifa dinámica | (*): Hoteles que aplican suplemento adicional.
URUBAMBA
3* LIGHT: BAMBOO LODGE, ANDES DE URUBAMBA, MABEY VALLE
3* TURISTA: VILLA URUBAMBA, SAN AGUSTIN URUBAMBA
3* TURISTA SUPERIOR: LIFE HOTEL, DEL PILAR OLLANTAYTAMBO, TIERRA VIVA, HACIENDA DEL VALLE
4* PRIMERA: SAN AGUSTIN RECOLETA, INTI PUNKU VALLE
4* PRIMERA SUPERIOR: HATUN INTI BOUTIQUE SUITE V/CITY, EL MAPI
5* LUJO: CASA DEL SOL
5* LUJO SUPERIOR:INKATERRA PUEBLO
(D): Tarifa dinámica | (*): Hoteles que aplican suplemento adicional.
COLOMBIA INCLUDE:
MEDELLÍN
CARTAGENA DE INDIAS:
PERU INCLUDE:
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Back to homepage Reload pagePrivacy Policy
I
ntroduction
This Statement of Privacy and Protection of Personal Data applies only to the company VIAJOW OPERADORA DE TURISMO LTDA, which is a Brazilian organization aware of the importance of privacy and protection of personal data. We are a company that promotes the sale of services and products aimed at national and international tourism, both leisure and corporate, selling transport (land, air and sea), accommodation and entertainment services.
Indeed,by virtue of the business activity carried out, the company ends up receiving, processing and handling information, both from individuals and companies.
In relation to individuals, as a rule, the company will have access to registration information, which may be provided by the holder or searched in research systems available in the market or by public bodies or even available on the world wide web. You may have access to data listed as sensitive by current legislation, depending on the product or service contracted with VIAJOW.
On account of this administration of information protected by legislation, it provides this Privacy and Personal Data Protection Declaration and explains the operation and degrees of protection implemented within the company.
This Statement of Privacy and Protection of Personal Data expresses our commitment to the treatment of personal data collected by VIAJOW in a responsible, ethical manner, in line with our principles and values and, especially, in accordance with the rules of Law No. 13,709/2018 ( General Law for the Protection of Personal Data - “LGPD”) and other applicable legislation in force.
By using our services, you agree to the rules for handling your information as described in this Privacy and Personal Data Protection Statement.
As stated above, VIAJOW will have access to information of individuals, in order to provide services for which its corporate purpose is aimed. Such information may even be on the list of sensitive information brought by the legislation
This information will be shared between partners and service providers contracted by VIAJOW, both nationally and internationally, in order to facilitate the acquisition and enjoyment of the contracted services. Sharing may occur, depending on the services contracted with VIAJOW, including on social networks.
VIAJOW, when it comes to sharing information with service providers (national and international) that are part of the service package purchased by the interested party, is subject to the data protection policy of each policyholder, in this particular, and the holder must consultation with such rules, when the situation so requires.
VIAJOW is not responsible for the manipulation, treatment and sharing of data carried out by VIAJOW service providers, nor for the misuse of information considered sensitive by the collector, since the intermediary service providers are the consumer’s choice.
We recommend that our consumers analyze the policy of the chosen service providers and in the event of conflicting points or the need for adaptations, they must expressly communicate any need for adaptation.
If you have any questions about this Statement of Privacy and Protection of Personal Data, please contact our Person in Charge/DPO, ANDRE DIAS ANDRADE, through the following electronic address: <andre@ada.adv.br>;
Summary of the Statement of Privacy and Protection of Personal Data This Privacy and Personal Data Protection Declaration informs that VIAJOW collects, manipulates and shares registration data, data labeled by legislation as sensitive, as well as financial and trend data.
In terms of legislation, we inform you that when working with personal data we store and share it in the ways specified below. We also inform you that we will share information with third parties and that in order to obtain the data processing policy of these third parties, they must be contacted for more information or clarification on this topic.
See sections of this statement below:
· What types of personal data we can handle;
· How we process personal data
· How we use personal data
· What legal grounds do we use to process personal data
· To whom we disclose personal data
· How we protect personal data
· How long we keep personal data
· What are your rights?
· Claims
· Changes to this Privacy and Personal Data Protection Statement
What types of personal data we can handle;
The personal data that we can handle are registration data, data related to professional life, financial data, which may include: your name; age; birth date; nationality, sex; email address; home address; Country of Residence; lifestyle and social circumstances (eg, your hobbies); family circumstances (eg, your marital status and dependents); details about employment or past employment and education (eg the organization you work for, your title and your educational details); financial and tax information (eg, your income and tax residency); your postings on blogs, forums, wikis and any other social media applications and services; claim details; details of how you use products and services; details of how you like to interact and other similar information.
The personal data that we handle for third parties may include sensitive personal data, which is defined by law as personal data about racial or ethnic origin, religious conviction, political opinion, membership of a trade union or organization of a religious, philosophical or political nature, given that relating to health or sex life, genetic or biometric data, when linked to a natural person. In this way, we can manipulate details about health and sexual orientation.
The types of personal data and special categories of personal data that we handle may vary depending on the services contracted with VIAJOW. In some rare circumstances, we may also collect other special categories of personal data about you, either because you provide this data to us or because we are required to collect it as a result of legal requirements imposed on us.
How do we process personal data?
We collect personal data. As a rule, all data handled by us are provided by the consumer of our services, who may be the data subject or someone who speaks for him. Indeed, we handle personal data in the course of our provision of services to our customer. In rare exceptions, we may collect or obtain such data because you provide it to us or because it is publicly available. However, on these occasions, data will be collected as a result of some specific demand from our customers. How we use personal data The use of personal data by our company specifically meets the command of the recipient of the provision of services. VIAJOW does not use personal data for its own purposes. What legal grounds do we use to process your personal data We are required by law to establish in this document the legal grounds for processing personal data that may be manipulated as a result of service provision contracts signed by VIAJOW, mainly related to the legal hypotheses defined by the LGPD. As a result, your personal data will be processed in the following cases: (a) observation of applicable legal and regulatory obligations that may require the collection, storage and sharing of your personal data in order to comply with legal and regulatory provisions, such as (i) record keeping for tax purposes or providing information to a body public or law enforcement agency; (ii) compliance with labor and social security obligations; (iii) compliance with anti-corruption, money laundering, fraud and irregular conduct obligations. (b) to perform any contract, as well as to provide our services to you or our customer. (c) to regularly exercise our rights, for example, to exercise our right of defense in any judicial or administrative proceeding. (d) protection of your life or physical safety or that of a third party; (e) protection of your health.
Likewise, sensitive personal data will be processed in the following cases:
(a) When necessary to comply with applicable legal or regulatory obligations that may require the collection, storage and sharing of your personal data in order to comply with legal and regulatory provisions, such as (i) maintaining records for tax purposes or providing information to a public body or law enforcement agency; (ii) compliance with labor and social security obligations; (iii) compliance with anti-corruption, money laundering, fraud and irregular conduct obligations.
(b) protection of your life or physical safety or that of a third party.
(c) guardianship of health.
(d) to regularly exercise our rights, for example, to exercise our right of defense in any judicial or administrative proceeding.
(e) guarantee of fraud prevention and its security, in the processes of identification and authentication of registration in electronic systems.
To whom we disclose your personal data
VIAJOW never discloses personal data on its own. Any disclosure will result from the provision of services and preceded by a prior analysis of the authorization taken by the service holder, which will be taken together with the formalization of the contract for the acquisition of VIAJOW products or services.
How we protect your personal data
We use a number of physical, electronic and managerial measures to ensure that your personal data remains secure, accurate and up to date. These measures include:
· Education and training of responsible staff so that they are aware of our privacy and data protection obligations when dealing with personal data;
· Administrative and technical controls to restrict access to personal data, subject to the need for knowledge;
· Technological security measures, including firewalls, encryption and antivirus software;
· Physical security measures, such as employee security passes to access our facilities.
Although we use appropriate security measures, once we receive your personal data, the transmission of data over the internet (including via email) is never completely secure. We strive to protect your personal data, but we cannot guarantee the security of data transmitted to or by us.
Aiming at the proper protection and treatment of your personal data in accordance with the LGPD, in addition to other applicable laws, we are committed to:
· Adopt security, technical and administrative measures to protect personal data from unauthorized access and from accidental or unlawful situations of destruction, loss, alteration, communication or any form of inappropriate or illicit treatment;
· Keep a record of personal data processing operations carried out, especially when based on legitimate interest;
· Communicate, within a reasonable period, to the National Data Protection Authority and to the holder of the occurrence of a security incident that may cause significant risk or damage to the holders;
· Use systems for the processing of personal data that are structured in order to meet security requirements, standards of good practices and governance and the general principles provided for in the LGPD;
· Deleting personal data after the end of its treatment, within the scope and technical limits of the activities, authorized for conservation for the purposes provided by law; and
· Observe the guidelines, rules and regulations issued by the National Data Protection Authority (ANPD).
How long will we keep your information?
We will keep your personal data on our systems for the longer of the following periods:
(i) as long as necessary for the relevant activity or services;
(ii) any retention period required by law;
(iii) the end of the period in which disputes or investigations in relation to the Services may arise;
(iv) as long as your consent is valid, in the applicable cases;
(v) pursuant to current legislation.
Your rights
You have several rights in relation to your personal data, which can be exercised at any time, free of charge, through a request registered by you to our DPO / Person in Charge, who responds by the following email: ANDRE DIAS ANDRADE <andre@ada .adv.br>;
In particular, you have the right to:
· Obtain confirmation that we are processing your personal data and request a copy of the personal data we hold about you;
· Asking us to update the personal data we hold about you or to correct data that you feel is incorrect or incomplete;
· Withdraw the consent granted to the processing of your personal data, as well as request its deletion (to the extent that such processing is based on consent);
· Request the portability of the personal data we have about you to another supplier of products or services, provided that commercial and industrial secrets are respected, as well as applicable confidentiality;
· Obtain information about who we share your data with;
· Request that your personal data that you understand as unnecessary, excessive or treated in disagreement with the LGPD, be anonymized, blocked or eliminated;
· Request the review of decisions made solely on the basis of automated processing of personal data.
To exercise any of your rights, or if you have other questions about the use of your personal data, please contact our DPO / Person in Charge via the following email: ANDRE DIAS ANDRADE, <andre@ada.adv.br> ;
Claims
If you are not satisfied with the way we handle your personal data or with any question or request related to your privacy, you can forward your complaint or request to our DPO/Person in Charge via the following email: ANDRE DIAS ANDRADE, <andre @ada.adv.br>;
Changes to this Privacy and Personal Data Protection Statement
We may modify or amend this Privacy and Personal Data Protection Statement from time to time.
Therefore, we encourage you to periodically review this Statement to be informed of how we are protecting your information.